Guarantees and FAQs
Here are our promises to you and everything you need to know about us, our product and how to get the most out of our service.
We are fully digital & remote
​You have a dedicated lawyer helping you but everything is done online and digitally. But if any questions come up, our legal team are ready to help.
We will always charge reasonable upfront fees
From the start, we quote you a single fee, which you can pay in stages. We guarantee our rates are lower than industry rates.
We will provide you total transparency
We give you a complete visa assessment plan, with all the steps needed to get your visa. Then hire us to implement it or do-it-yourself. We put a premium on giving you a flexible service that works for you.
Frequently asked questions
Are visa applications currently being approved?
Currently, it is still possible to submit an application for an eVisitor visa Australia. This visa type is suited for holidays and business trips. However, approval of applications can take some time, likely until the moment the entry ban is lifted. Since the Australia visa is valid for one year, it can already be applied for for a trip in the next 12 months.
Can I still use my Australia visa during the coronavirus crisis?
Due to the coronavirus, no travellers are currently allowed into Australia. There are three exceptions: (1) for inhabitants of Australia (defined as people that have the Australian nationality or are a permanent resident of Australia); (2) for direct family of people with the Australian nationality or with a permanent resident status; and (3) for people with New Zealand nationality living in Australia, and people that have been in New Zealand for at least 14 days prior to their trip. Travellers that do not fall under any of these categories but have a pressing reason to travel to Australia, can apply for an exception to the travel ban at the Australian Department of Home Affairs. Travellers who do not fall under this and have an urgent reason to travel to Australia, as well as immediate family members of Australian citizens or residents of Australia, can apply for an exemption from the entry ban at the Australian Department of Home Affairs (DHA).
When can I travel to Australia again?
It is currently not known when you can travel to Australia again on a normal visa. Early May 2021, the Australian government announced that its borders might stay closed for foreign travellers until 2022. It is currently being investigated whether travel limitations for students and other long-term visitors can be relaxed. Keep an eye on this page if you want to stay informed about the measures and restrictions that are in place for usage of the Australia visa.
Would you like to receive an e-mail once you can safely travel again? Send us your email address via our contact form and we will keep you informed of updates.
How long will my visa application take to process?
All Australian visa applications are assessed on a case-by-case basis by DHA. The processing times which are published on the DHA’s website give an estiamte of how long it might take to process your application. However, these times may vary depending on application volumes, available spots in the migration program, and your unique circumstances.
Visa processing times are also subject to change and can be impacted by external factors, such as the current coronavirus pandemic. It's difficult to predict how long a particular application will take to process. Of late, processing of offshore applications have significantly slowed down, but processing of onshore applications have actually sped up. Given the current border restrications, onshore visa applications receive higher priority, espcially if it is in a critical employment sector.
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If you are concerned your visa application is taking more time than you expected, check if DHA has changed processing times for your type of visa.